Covid 19 Guidelines

In light of the recent pandemic, NDIS has instilled various mandated precautionary measures for providers and participants. It is advised to stay updated about these measures from your territorial public health unit.

For NDIS service providers

The Australian Department of Health has specified a set of information and guidelines for NDIS providers as follows:

  • They will be provided with preparedness and prevention support.
  • They must take precautionary measures such as wearing masks, conducting temperature checks, and sanitization.
  • If NDIS providers fail to follow safety guidelines, the participant is entitled to file a formal complaint against them.
  • They will be provided with preparedness and prevention support.

The department has also shared a video that demonstrates the proper use of Personal Protective Equipment such as:

  • How to place a request for PPE kits and how they are prioritized based on current availability.
  • When and how to use a PPE kit.

Registered NDIS providers work in symbiosis with the Health Department to keep them informed of any changes or unusual events that may occur due to the Covid-19 outbreak.

For people with disability

The Australian Health Department has also specified a set of guidelines for people with disability to further control and prevent the outbreak as follows:

  • Stay informed about what covid-19 is, its symptoms, and its effects.
  • If you have to go out, maintain the following practices:
    • a. Wear a breathable mask at all times.
    • b. Maintain social distancing.
    • c. Avoid contact with people.
    • d. Use electronic payments instead of cash exchange.
    • e. Carry a portable sanitizer and use it immediately in case of any direct physical contact
  • Stay informed on the safety protocols for your NDIS providers.
  • Prepare an emergency plan in case of an outbreak.
  • Download the COVIDSafe App from the iStore or Google Play. It helps the health officials stay informed on your health updates so they can assist in times of emergency.
  • Keep the factsheet from the Health department at your disposal. It will help you with all the information on:
    • a. Who should test for Covid-19
    • b. How to get tested
    • c. The process for testing in case of disability.
  • You can also call the Disability Information Helpline on 1800-643-787 if you need assistance with any of the following:
    • a. Absence of your support worker.
    • b. The sudden halt of NDIS services.
    • c. Acquiring groceries, medication, food, and other essential items.
    • d. To inform if you or someone close to you has developed symptoms.
    • e. Any concerns or depression.

If you have a hearing impairment or speech impediment, you can contact the National Relay Service on 133-677.

The helpline services are available to you from Monday to Friday from 8 am to 8 pm (AEST), except on national holidays. The services can not only provide information, but they can also help you with referrals. In case your regular NDIS provider is unavailable, the helpline services can help you find another qualified and registered NDIS service provider at the earliest.

You can download the factsheets from the Official Website of NDIS.