We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Lifetime Disability Services to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service. If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Lifetime Disability Services Executive General Manager in person or to the relevant external complaints agencies listed below: www.ndiscommission.gov.au and www.ndis.gov.au